2025 GeeTest Service Data Matrix
In 2025, standing at the forefront of the battle against cybercrime, GeeTest delivers this performance report.
Market Reach & Retention
In 2025, GeeTest delivered high-caliber enterprise services to industry leaders worldwide.
- We have served 1,012 top-tier enterprises across various sectors this year, including 238 new partners. Our footprint likely extends to the very apps currently on your smartphone.
- Deepening our commitment, we fostered strategic collaborations with 43 key clients, evolving from single-product delivery to multi-dimensional solutions and strategic synergy. Every upsell and new product integration stands as a testament to the industry’s profound trust in GeeTest’s problem-solving capabilities.
- Our overall retention rate reached 98.3%, proving that our professional enterprise services remain the preferred long-term choice for global companies seeking reliability.
Security Impact & Reliability
In 2025, GeeTest remained dedicated to client success through continuous iterations of high-availability architecture and deep refinements of our O&M (Operations & Maintenance) support systems.
- Scale of Defense: Annual defense calls surpassed 280 billion. If every call represents a scrutiny of potential risk, GeeTest’s 2025 security checks provided the equivalent of over 3 safeguards per person globally every day.
- Proactive Operations: Since launching our “Proactive Operations” initiative in 2025, we have identified 10,993 anomalies across 69 core scenarios.
- Service Reliability: We achieved 99.995% Service Availability (SLA). This is more than just a metric; it is our “Always-On” promise to ensure our clients’ business continuity.
- Resolution Efficiency: We resolved 3,918 customer issues throughout the year—a 96.79% YoYincrease—with a 94% independent closure rate by our Customer Success team.
Industry Depth & Defense Scale
In 2025, GeeTest embedded itself within diverse business workflows, striving to provide industry-leading anti-bot services.
- We are more than a tool provider; we are a dedicated business security partner for over 30 specialized industries.
- From Government and Finance to Gaming and Aviation, GeeTest’s services now protect over 360,000 websites and apps worldwide, delivering more than 2.9 billion daily protections.
- GeeTest is an integral part of your daily digital life, safeguarding a total of over 229,000 distinct business scenarios.
| Products | Served Scenarios | Defense Requests |
|---|---|---|
| GeeTest CAPTCHA V3 | 180,000+ | 60 Billion+ |
| GeeTest CAPTCHA v4 | 30,000+ | 200 Billion+ |
| Others | 10,000+ | 5.8 Billion+ |
Why Leading Enterprise Chooses GeeTest
When comparing multiple vendors, many clients find themselves caught in a dilemma over flashy product specifications:
Company A offers more impressive parameters, while Company B provides a more attractive price. Which one truly fits their business needs?
However, the real test always arrives in the heat of battle. It is then that clients realize: no matter how low the price, a product can still be rendered defenseless against sophisticated bots; and no matter how polished the specs, they will eventually be breached by evolving threats. In the face of AI-powered malicious bot attacks, enterprises require an adaptive solution paired with sustained, enterprise-grade support.
Purchasing a standardized tool is easy; securing a team that stands shoulder-to-shoulder with you in combat is exceedingly difficult. That is why GeeTest has never just offered cold software—we provide a “human-centric,” problem-solving safeguard.
This explains why, when faced with sudden and complex attacks, clients ultimately “migrate back” to GeeTest. Our service remains laser-focused on one single goal: resolving your most daunting challenges within specific business scenarios.
Account Takeover
Prevent unauthorized access and protect against financial losses
Credential Stuffing
Protect your customers' data. Prevent financial and brand reputation loss
Scalping
Prevent scalpers from snatching tickets and making profits from reselling
Scraping
Prevent valuable content and sensitive data from being stolen
Ad Fraud
Prevent fabricated and simulated numbers of clicks and views by real users
Payment Fraud
Prevent fraudulent transactions and payment scams to maintain customer trust
Pure “delivering a tool” is no longer sufficient to win this asymmetric warfare. While the product defines the baseline of defense, it is the service that determines the ceiling of business security excellence.
Scenario-Based Security Rooted in Expertise
In 2025, GeeTest deeply embedded its defenses across 229,000 business scenarios.
We have identified that all security threats ultimately manifest as three types of business impact:
-
Direct Financial Loss
-
Indirect Operational Disruption
-
Legal Risk & Brand Reputation Damage
We move beyond rhetoric—let’s focus exclusively on what we have resolved within these specific contexts.
30+ Sub-Scenarios
Covering over 30 industry verticals and hundreds of specialized scenarios, our tailored solutions are forged through real-world combat and rigorous refinement alongside thousands of clients.
This means when you encounter a challenge, GeeTest likely already has a proven “Playbook” ready for deployment.
Case Study: High-Stakes Peak Season Defense
Background
In April 2025, a premier tourist destination entered its peak season. Under massive traffic, its visitor reservation app faced a critical ultimatum.
Challenge
Scalpers utilized automated scripts to monopolize reservation slots. This prevented genuine tourists from across the country from booking, triggering a significant social media backlash and public relations crisis.
Solution & Result
-
Day 1 | Rapid Response: Upon receiving the request, the GeeTest team assisted the client in an emergency replacement of their legacy verification. Deployment was completed within 0.5 days, effectively blocking malicious bots.
-
Day 2 | Proactive Intervention: As scalpers pivoted their attack patterns, our service team didn’t just wait—they proactively analyzed attack signatures and fine-tuned defense strategies. Post-adjustment, scalper traffic plummeted by another 50%.
-
Day 3 | Dynamic Optimization: Through continuous, targeted tuning, the GeeTest team compressed the number of anomalous requests down to double digits.
-
Day 4 | Victory: Scalpers were eradicated. The reservation experience for genuine users was restored to a seamless, “frictionless” state.
A Service Ecosystem: 13 Years in the Making
GeeTest’s service system is not merely a collection of manpower; it is a “Security Operations Engine” built on 13 years of real-world combat and continuous iteration.
Its core strength lies not just in the frontend tools, but in the systematic framework supporting them:
-
Risk Identification Models trained on hundreds of billions of attack-defense data points.
-
Standardized Cross-departmental Collaboration workflows.
-
Granular Monitoring and product operations platforms.
-
24/7 Expert Support from our dedicated Customer Success team.
What remains irreproducible are the data assets and the proactive defense framework accumulated through time and combat. This is GeeTest’s most formidable competitive moat.
Core Advantages of GeeTest Enterprise Service
GeeTest’s Philosophy: Proactive Defense Over Reactive Response.
-
Upgraded Response Mechanism: Traditional security is: “You have a problem — You submit a ticket — I fix it.” GeeTest’s model is: “I monitor anomalies — I predict — You authorize — I adjust.”
-
Expert Empowerment: Leveraging our 13-year database of cybercrime tactics, our team provides industry-specific strategies for scenarios like e-commerce festivals, game launches, and airline ticket rushes. This is a core competency that technical specs alone cannot quantify.
-
Global Safeguard: In 2025, GeeTest’s service reach extended to 25 countries. Whether in the GDPR-compliant European market or the complex infrastructure of Southeast Asia, wherever your business is, GeeTest’s nodes and safeguards are there. We rely on a system refined by 1,000+ clients over 13 years—a barrier of time and experience.
The GeeTest Full-Cycle Service Journey
We deconstruct service into rigorous execution standards across every touchpoint: Pre-sales, Implementation, and Post-sales.
1. Pre-sales: Deep Diagnosis & Bespoke Solutions
We aim to understand your business pain points better than you do.
-
1-on-1 Consultations: Beyond product intros, we provide deep “security health checks” to analyze potential risks.
-
On-site Discovery: Face-to-face engagements to deliver solutions perfectly aligned with your business logic.
-
2025 Impact: Supported 280+ projects, conducted 470+ deep interactions, and delivered 170+ customized proposals.
Case Study: Cultural Tourism System
A client initially inquired about pricing. Our experts discovered an unauthorized API access risk on their H5 page. Even without a signed contract, the GeeTest team provided the fix for the API vulnerability alongside the verification solution.
2. Implementation: Dedicated Project Management
We are always there to ensure your business launches on time.
-
Dedicated Project Lead: No “hands-off” delivery. We assign specialists to ensure zero-friction onboarding.
-
Full-Link Stress Testing: We assist in validating solutions under extreme load to eliminate implementation concerns.
-
Stability is the Lifeline: 335 system updates in 2025 with a near-zero rollback rate.
-
DDoS Combat: Achieved a 99% success rate in DDoS defense. Proactive strategies reduced total attacks by 75% YoY, forcing attackers to “retreat in the face of difficulty.”
-
Fastest Deployment: 0.5 Days.
Case Study: Global Gaming Launch
A client moved their launch to 2 AM during the Lunar New Year. Facing cross-timezone challenges and weak network conditions in SE Asia, our team performed overnight JS optimization, ensuring a seamless, frictionless experience on launch day.
3. Post-sales: Exclusive Support & Granular Operations
The GeeTest Promise: Every query gets an echo. When challenges arise, we will be present.
-
Dedicated Support Groups: A dedicated service group is established the moment a deal is closed. We provide integration assistance within half a day, ensuring a lightning-fast go-live for our clients.
-
Precision Operations: Leveraging our advanced operations platform, we continuously monitor traffic fluctuations and proactively adjust security policies, ensuring our product remains perfectly “in sync” with your business.
-
From “Blocking” to “Empowerment”: We transform 13 years of combat experience into personalized security plans.
-
Industry-Leading Satisfaction: Our Customer Satisfaction (CSAT) ≥90%
Case Study: AI Credential Stuffing Attack
At midnight on a weekend, our monitors flagged hyper-realistic AI-driven traffic on an airline’s login API. Before the client even noticed, our team intervened. Within 15 minutes, we dynamically adjusted strategies from “Invisible Verification” to “Strong Verification,” intercepting 90%+ of bot requests without bothering real users. The client woke up to a detailed resolution report.
Rigorous Incident Response & Update Protocols
To minimize business impact, GeeTest has established a high-availability framework with clearly defined roles and escalation tiers.
Pre-incident Control: Risk Mitigation
-
Stringent Testing: Comprehensive impact assessment reports are mandatory before any deployment.
-
Rollback Readiness: Every global update must include a “Second-level Rollback” contingency plan.
-
Off-peak Scheduling: Standard updates are performed during low-traffic windows (22:00–22:30), with major migrations scheduled for 02:00.
Real-time Coordination: Instant Alignment
-
Triple-check Consultation: Immediate sync between R&D, O&M, and Customer Success to ensure minute-level information symmetry.
-
Rapid Damage Control: If an update issue persists beyond 30 minutes, a mandatory rollback is executed, with priority notifications sent to key clients.
-
Automated Alerts: Reducing communication lag through automated internal push notifications.
Post-incident Loop: Continuous Improvement
-
Root Cause Analysis (RCA): Every fluctuation triggers an analysis report to prevent recurrence.
-
Our Promise: Every protocol optimization is designed to provide maximum certainty in an unpredictable threat landscape.
Looking Ahead: 2026 and Beyond
The battlefield of business security is shifting rapidly. As cybercriminals leverage AI-driven automation, client demands for decision precision are reaching new heights.
GeeTest is Ready. We are set to roll out SVG Privacy Computing and our Next-Gen Business Rules Decision Engine, providing forward-looking protection for the modern enterprise.
We believe the ultimate value of business security is to safeguard business growth. Service is the bridge that connects technology to that growth.
